What does your role involve as VP, Commercial Relationship Manager at Saratoga National Bank?
As a commercial relationship manager (CRM) for Saratoga National Bank covering the Saratoga market and Capital Region, I assist business owners with their financing and cash-management needs. I help business owners reach their financial goals by providing term loans for new equipment, commercial real estate loans to acquire property or expand existing space and lines of credit for working capital needs. We also provide a full line of commercial insurance and wealth-management services, as well as consumer-loan products for personal financial needs.
How did you get into small business banking?
I started as a teller during college and after I graduated from Siena College, I started my banking career as an assistant branch manager in Clifton Park. From there, I transitioned into a business development officer and discovered I enjoyed working with businesses and helping them with their financial needs – which led to my current position as a CRM.
What do you find most rewarding about working with small businesses?
Knowing that I helped provide business owners with the financial resources needed to grow their businesses and achieve their goals.
Can you give a specific example of your work with small businesses that you’re proud of?
I recently helped a company that processes produce for local grocers. The company was operating out of a leased facility that it outgrew and after meeting with the owners and reviewing their plans, I put together a financing package in partnership with Pursuit and by using the SBA 504 program. The company acquired property and the new facility is now under construction to accommodate the growing business – and as a result of the expanded capacity, the business expects to add new vendor contracts and ultimately, additional jobs.
What’s in your toolkit when a customer doesn’t meet the criteria for financing products with Saratoga National Bank?
If a borrower doesn’t qualify for traditional bank financing, I assist with identifying alternative financing options. My first call is always to Pursuit.
Why do you choose to refer customers to Pursuit?
We have a long-term relationship with Pursuit. I know they are responsive, will treat the customer right and get the deal done!
How has partnering with Pursuit benefited Saratoga National Bank and your relationship with your clients?
Partnering with Pursuit enables me to provide a non-traditional financing solution that meets the needs of the client as well as our bank. I can always trust the Pursuit team and know that they will deliver for my client. Additionally, partnering with Pursuit has allowed me the opportunity to grow my relationships and also obtain new business.
What advice do you have for other bankers who are interested in working with Pursuit?
Become knowledgeable of the programs and build a relationship with Pursuit’s local team. This will enable you to offer alternative financing solutions and build creditability with your clients.